Contact Us

Your satisfaction as a customer gives us the greatest joy. We realize that every suggestion, enquiry or complaint regarding our products and services is the building block for us to achieve greater service excellence. We are committed to addressing all feedback with the utmost urgency and resolving them as quickly and fairly as possible.

We offer various channels for our customers to forward suggestions, enquiries, or complaints.

Contact Center Hotline

Telephone No

1-300-80-5454

International Calls

+603-5526 9000

telerakyat@bankrakyat.com.my

Operation Time

Available for all inquiries

7:30 am to 9:30 pm
Available only to check application status, internet banking and report lost

9.30 pm to 7.30 am

Fraud Hotline

Telephone No

1-300-80-2273

International Calls

+603-5526 8800

National Scam Response Centre Hotline
(8 am - 8 pm daily)

997

Head Office

Address

Complaint Management Unit
Level 29, Menara 1,
Menara Kembar Bank Rakyat,
No. 33, Jalan Rakyat, 50470 Kuala Lumpur

Operation Time

Monday to Thursday

9.00 am to 1.00 pm,
2.00 pm to 5.00 pm
Friday

9:00 am - 12:45 pm,
2:30 pm - 5:00 pm

Credit Card Hotline

24 hours hotline

03-2693 6880

Card loss / theft

03-2692 4600

Branches

Meet Us at Your Nearest Branch

Branch Service Locator

Have questions?

Your satisfaction is our priority. We are always ready to receive and handle your enquiries, feedback and suggestions regarding our products and services.

Provide your enquiries/feedback via our Online Feedback Form.

We will address customers’ complaints consistently and promptly. Please refer to the Complaint Process for the steps taken to address complaints.