Bank Agent (Rakyat Care)

Customer Facilities

Bank Agent (Rakyat Care)

Services

TYPE OF CUSTOMER	SERVICES OFFERED
Customers of Bank Rakyat/ATM cardholders of Bank Rakyat	Deposit Cash withdrawali Cash transfer Utility bill payment Financing payment *Transactions may be conducted by debiting the customers’ account or by cash
Non-Customers of Bank Rakyat/Non-ATM cardholders of Bank Rakyat	Deposit Utility bill payment Financing payment Transactions may only be conducted by cash Deposit and Financing Payment to Bank Rakyat customers’ accounts only

TYPE OF CUSTOMER

SERVICES OFFERED

Customers of Bank Rakyat/ATM cardholders of Bank Rakyat

Deposit
Cash withdrawali
Cash transfer
Utility bill payment
Financing payment

*Transactions may be conducted by debiting the customers’ account or by cash

Non-Customers of Bank Rakyat/Non-ATM cardholders of Bank Rakyat

Deposit
Utility bill payment
Financing payment

*Transactions may only be conducted by cash

*Deposit and Financing Payment to Bank Rakyat customers’ accounts only

Transaction Limit

TYPE OF TRANSACTION	MINIMUM	MAXIMUM
Deposit	RM10.00	RM2,000.00
Cash Withdrawal	RM10.00	RM1,000.00
Cash Transfer	RM10.00	RM2,000.00
Utility Bill Payment	RM5.00	RM500.00
Financing Payment	RM10.00	RM2,000.00

Operating Hours

8.00 am until 9.30 pm daily

*Subject to the agent’s business operation hours and Public Holidays

Steps by Step Guides

Customer visits Rakyat CARE
Verification of Bank Rakyat ATM Card and MyKad
Select desired transaction
Print transaction receipt
Sign receipt for transaction validation
Transaction completed

Rakyat CARE Bank Rakyat

Notice to Rakyat CARE Bank Rakyat customers

DOs	DON’Ts
1. Conduct dealings only at authorised premises of Rakyat CARE Bank Rakyat that have:	Conduct dealings at agent premises that DO NOT have: the Rakyat CARE Bank Rakyat Official Registered Bank Agents (EBB) signboard verified Rakyat CARE Bank Rakyat certificate
2. Conduct transactions at Rakyat CARE Bank Rakyat premises only	Conduct transactions out of Rakyat CARE Bank Rakyat premises
3. Carry sufficient cash or Bank Rakyat ATM card to conduct agent banking transactions. Note: Transaction feasibility depends on agent’s account balance, customer’s account balance and agent’s cash balance	Conduct transactions in the event that the system is not in service
4. Carry MyKad and Bank Rakyat ATM card to conduct cash withdrawal transactions	Hand over ATM card or MyKad or disclose ATM password (PIN - Personal Identification Number) to agents/third parties
5. Ensure MyKad functions and not defective	Disclose your personal information/account balance to agents/third parties
6. Bring along original utility bills for bill payment transactions. Note: Outstanding bills are to be paid directly to the appropriate utility company to avoid any service interruptions	Pay minimum amount due on your bill
7. Check the transaction and desired amount before pressing the green button on the P.O.S terminal machine. Note: Transactions are conducted in real-time from Rakyat CARE Bank Rakyat’s location to Bank Rakyat’s Headquarters.	Accept receipts that are manually issued by Rakyat CARE
8. Sign the transaction receipt of Rakyat CARE Bank Rakyat’s agent copy	Allow Rakyat CARE to keep copy of customer receipts
9. Obtain copy of customer receipt as proof of transaction and check the accuracy of transaction information being printed before leaving the Rakyat CARE Bank Rakyat premises	Withhold complaints of Rakyat CARE misconduct to Bank Rakyat.
10. Keep receipt as reference even if the transaction fails
11. Visit any nearest Bank Rakyat branch or call Bank Rakyat Contact Centre for any complaints about your agent / transaction