Discover the incredible capabilities and opportunities within i-MerchantRAKYAT!

  • Effortlessly accept payments through the convenient DuitNow QR system, while seamlessly tracking your sales and efficiently managing your outlets and cashiers.
  • Embrace the revolution in business with i-MerchantRAKYAT's easy-to-use platform.
  • Instantly gain valuable insights into your sales, enabling data-driven decisions that propel your business forward.

With the ability to oversee multiple outlets and cashiers from within the app, you'll experience streamlined operations like never before. Don't miss out on the opportunity to supercharge your business.

Join our thriving community of forward-thinking merchants who've harnessed the transformative power of i-MerchantRAKYAT. Discover the app that's reshaping the business landscape, fueling success stories across industries. Simplify your payment processes, amplify your business potential, and open doors to new opportunities with i-MerchantRAKYAT. Become a part of the movement that's reshaping the way merchants thrive. Embark on a journey of growth and success with i-MerchantRAKYAT at your side.

Download i-MerchantRAKYAT now and immerse yourself in a potent payment solution that empowers your enterprise

1. Documents Required

NoTypes of CompaniesDocument Required
1.Sole proprietorship
  • Certification of Registration by relevant authorities (i.e. SSM Form 9 & 49)/Local Trading License/PBT License Sabah/Business Registration Certificate of Sarawak)
  • Copy of IC for the authorised individual (front & back)
Non-sole proprietorship
  • Certification of Registration by relevant authorities  (i.e. SSM Form 9 & 49) / PBT License Sabah/ Business Registration Certificate of Sarawak)
  • Letter of appointment (LOA) for the elected individual
  • Copy of IC for the authorised individual(s) (front & back)
Sdn Bhd / Bhd
  • Certification of Registration by relevant authorities  (i.e. SSM Form 9 & 49)
  • Board of Director's Resolution
  • Copy of IC for the authorised individual(s) (front & back)
The Registrar of Societies Malaysia (ROS)/Malaysia Co-operative Societies Commission (MCSC) (e.g. Clubs and Associations, Cooperatives, Agencies, Non-Governmental Organizations, Religious Bodies)
  • Certificate of registration by relevant authorities (i.e. Islamic Religious Council Certificate, Organization Act Form 3, Cooperative Registration Certificate)
  • Minutes of Meeting/Extraction Minutes of Meeting or an official letter with Authorised Signatories.
  • Copy of IC for the authorised individual(s) (front & back)
Government Bodies
  • Minutes of Meeting/Extraction Minutes of Meeting or an official letter with Authorised Signatories.
  • Copy of IC for the authorised individual(s) (front & back)

2. How to Register

The process requires you to be the Manager (authorised individual) to perform the steps below:

Step 1: Download the i-MerchantRAKYAT app at your app store and proceed with a new registration.

Step 2: Enter your organization and account number, then click the ‘Register’ icon and accept the terms and conditions (T&C).

Step 3: Your organisation’sinformation will be displayed. Click ‘Yes, Continue’ to verify.

Step 4: Fill in your registration details and upload the required documents for the Bank’s verification (Refer to the required documents in Documents Required).

Step 5: You will receive an email notification with the ‘Verify’ link to proceed with account activation within 48 hours.

Step 6: Click the ‘Verify’ link from the email and you will be directed to the log in page to create your username and password.

Step 7: Login with your username and password. You will receive an OTP for first-time login verification.

Step 8: Verify the OTP, and your registration will be complete.

3. Accessibility

1. Login??
2. Outlet & User Management? 
3. Transaction - View and generate report*? 
4.  Transaction - View and generate report** ?
5. Payments - Generate Static/Dynamic DuitNow QR (Outlets)? 
6.  Payments - Generate Static/Dynamic DuitNow QR** ?
7. Statistics - Quick overview on daily sales*? 
8. Statistics - Quick overview on daily sales** ?
9. Inbox - View transaction / announcement notifications??
10. Profile settings - Change password, language, etc.??
* Able to filter by all outlets or cashiers  
** Only able to view self-information  

Services Offered

1.User Access Rights

Different user access rights:

  1. Manager – Full access to all features.
  2. Cashier – Limited features access.
2Outlet & User ManagementFlexibility for Manager to create, view, edit, delete & suspend:
  1. Outlet(s)
  2. Cashier(s).
3.TransactionsAble to view and generate report on transactions.
4.PaymentsAble to receive cashless payments via DuitNow QR in the form of:
  1. Static DuitNow QR
  2. Dynamic DuitNow QR
5.InboxInformation from the Bank on:
  1. Notifications (payment transaction).
  2. Announcements (awareness or notice).
6.StatisticsQuick overview on today’s gross sales, net sales, fees based on the outlet or cashier.
7.SettingsAble to change:
  1. Password.
  2. Mobile number.
  3. Email address.
  4. Language.
  5. Reports.

Fees and Charges

No, currently there is no fee charged to the merchant until further notice.

User Guide

For any enquiries, please visit the nearest branch or call our Contact Centre tele-Rakyat at 1-300-80-5454.

*Terms and conditions apply.

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