Customer Service

Customer Service

Your satisfaction as a customer gives us the greatest joy. We also realise every suggestions, enquiries or complaints regarding our products and services are the building blocks for us to achieve greater service excellence. We are committed to address all feedback with the utmost urgency and resolve them as quickly and fairly as possible.

How so we handle feedback?

We offer various channels for our customers to forward suggestion, enquiry or complaint.

For suggestions and enquiries

You can contact our 24 hour line tele-Rakyat Contact Centre at:

Telephone No.


International Calls



Customer Service Operation Time:

7:30 am to 9:30 pm

Available for all inquiries

9:30 pm to 7:30 am

Available only to check application status, internet banking and report lost card

You can also forward your suggestion, enquiry and complaint in writing by using the customer service form available here. Please provide accurate details in the form as it would greatly assist us to revert with a resolution in a timely manner. Your feedback will be acknowledged within 24 hours of receipt.

For Electronic Banking Fraud or unauthorised transaction reporting 

You can contact our 24 hour Bank Rakyat Fraud Hotline at:

Telephone No.


International Calls


Public Complaints

As a dynamic firm, we value feedback from our customers. If you have any grievances about our services, you can contact our Public Complaints Bureau either by telephone and email as specified below and we will certainly give our utmost attention to it.

Telephone No.


Email / Social Media

Public Complaints Bureau

Public Complaints Bureau Unit, Customer Service Bank Rakyat, 

Menara 1, Menara Kembar Bank Rakyat, 

No. 33, Jalan Rakyat, 50470 Kuala Lumpur

Our Public Complaints Bureau Unit operation time is as below:

Monday - Thursday

9:00am - 1:00pm

2:00pm - 5:00pm


9:00am - 12:45pm

2:30pm - 5:15pm

For enquiries regarding accounts, products, financing, lost of ATM and Debit cards, please call our Bank Rakyat Call Centre at 1-300-80-5454.

For any enquiry, complaint or to report card loss or theft

You can call Cards Centre at:

24 hours hotline

03-2693 6880

Card loss / theft

03-2692 4600

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