GENERAL INFORMATION ON E-INVOICING
- e-Invoicing is an initiative implemented by the Government to align with the Twelfth Malaysia Plan's focus on strengthening digital services infrastructure and modernising tax administration.
- This initiative is in compliance with the mandate from the Inland Revenue Board of Malaysia (IRBM) or also known as Lembaga Hasil Dalam Negeri Malaysia (LHDN) under Section 82C of the Income Tax Act 1967 (ITA 1967), effective from 1 August 2024.
- An e-Invoice is a digital representation of a transaction between Bank Rakyat and customers/suppliers/vendors, which requires verification from LHDN before it is issued.
- An e-Invoice is intended to replace paper or electronic documents of invoices, credit notes, debit notes and refund notes. It includes essential information such as the supplier's and buyer's details, item descriptions, quantities, prices (before tax), taxes, and total amount. These records capture transaction data essential for business operations.
- The e-Invoice must be validated by LHDN, and proof of validation can be made through a QR code which can be inserted on the PDF e-Invoice shared with customers.
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Generally, as an individual who is not carrying on business, you have the right to request for an e-Invoice, which will act as a supporting document for your:
- Personal tax relief in their income tax return; and/or
- Claims from their company (depending on company policy).
| Phase | Taxpayer category | Implementation Date |
| 1 | Taxpayers with an annual turnover or revenue of more than RM100 million | 1 August 2024 |
| 2 | Taxpayers with an annual turnover or revenue between RM25 million to RM100 million | 1 January 2025 |
| 3 | All other taxpayers (annual turnover or revenue below RM25 million) | 1 July 2025 |
- Convenience – Receive monthly e-Invoices directly via email in a secure PDF format. No more printed bills are sent to your premises.
- Enhanced Security – Each e-Invoice has a QR code, linking to the validated e-Invoice on the LHDN’s MyInvois Portal to ensure the authenticity and accuracy of your invoices. This reduces the risk of lost or tampered invoices.
- Efficiency in Tax Claims – Easy access to verifiable documentation required for tax claims and ensures all your transactions are meticulously recorded and compliant with regulatory standards.
- Improved Record Keeping – Digitally stored invoices make retrieval and management more efficient, enhancing audit trails and financial reporting with easily accessible digital records.
- Environmentally Friendly – Contribute to environmental sustainability by reducing paper usage.
- For more information, refer to LHDN’s e-Invoice microsite at https://www.hasil.gov.my/en/e-invoice/
E-INVOICING COMPLIANCE AT BANK RAKYAT
- Bank Rakyat falls under Phase 1 implementation effective 1 August 2024 and will comply with e-Invoice requirements through submission of consolidated e-Invoice to LHDN.
- Starting 1 July 2025, Bank Rakyat will fully comply with e-Invoice requirements as outlined by LHDN through Individual e-Invoice, Self-Billed e-Invoice, and Consolidate e-Invoice.
- National Registration Identification Card (NRIC) number and/or Tax Identification Number (TIN)
- Email address
- Tax Identification Number (TIN)
- New 12-digit Business Registration Number (BRN)
- Sales and Service Tax (SST) Number
- Malaysian Standard Industrial Classification (MSIC) Code
- Email address
- If the information is not provided or inaccurate, LHDN may reject the e-Invoice during its validation. Therefore, Bank Rakyat will not be able to issue a validated PDF e-Invoice.
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TIN registered with LHDN can be retrieved through the following methods:
- Check from e-Daftar menu (without login to MyTax Portal)
- Login to MyTax Portal
- Contact the HASiL Contact Centre (03-8911 1000)
- Visit the nearest LHDN offices.
- If you would like to receive e-Invoices from Bank Rakyat, you will need to visit your nearest Bank Rakyat Branch to provide your information.
- Alternatively, if you have been engaged by your respective Bank Rakyat representative, you may provide your information to them.
- Once you have received the notification from Bank Rakyat, please submit your information as soon as possible. We are currently upgrading our systems to facilitate the issuance of e-Invoice to our customers, which is expected to be fully operational by 1 July 2025. In the meantime, we are collecting the mandatory customer information from you to enable us to issue e-Invoice in due time.
- Customers can request for rejection of the e-Invoice, with valid reasons, through MyInvois Portal if there is any error. Kindly be informed that the rejection request can only be submitted within 72 hours after the e-Invoice is issued. After the rejection submission, Bank Rakyat will attend to the request.
- The information collected is only for e-Invoice purposes. Bank Rakyat is committed to adhere with all provisions under the Personal Data Protection Act (PDPA), which is objectively to protect your personal data. Hence, the Bank takes your privacy seriously and consistently implements various measures to protect your personal information.
- No, you will not be able to request or receive e-Invoices for the previous months’ transactions.
BANK RAKYAT E-INVOICING INFORMATION
Bank Rakyat has implemented e-Invoicing and is in compliance with the requirements set forth by LHDN. In this regard, Bank Rakyat wishes to provide its Vendors with e-Invoicing information for reference. This information includes Taxpayer Identification Number (TIN), Business Registration Number, Service Tax (SST), and Malaysian Standard Industrial Classification (MSIC).
| Name | TIN | BRN | SST | MSIC |
| Bank Kerjasama Rakyat Malaysia Berhad | CS 873188080 | 195972600002 | W10-1808-32001794 | 64195 |
Please take note that Bank Rakyat will not provide source documents for verification purposes, and that the information on this website is to be considered a formal response.
For contact information related to e-Invoicing, such as buyer address, email, and phone number, vendors should obtain the details from the point-of-contact in relation to the procurement of the goods or services. Bank Rakyat would like to remind its vendors to continue to send a copy of vendor invoices to the respective Bank Rakyat point-of-contact (if applicable) to ensure uninterrupted business operations and timely payments. The introduction of the MyInvois Portal is primarily for tax reporting purposes to LHDN. The MyInvois Portal should not be considered a replacement for direct invoice submission to Bank Rakyat.
For any inquiries, kindly contact Bank Rakyat via email at einvoice@bankrakyat.com.my
The FAQs are meant for clarification purposes only. The FAQs may be modified from time to time.”
Need to get in touch with us?
Send your queries to
einvoice@bankrakyat.com.my
