Services
Customer Facilities
/
Bank Agent (Rakyat Care)
| TYPE OF CUSTOMER | SERVICES OFFERED |
|---|---|
|
Customers of Bank Rakyat/ATM cardholders of Bank Rakyat
|
*Transactions may be conducted by debiting the customers’ account or by cash |
| Non-Customers of Bank Rakyat/Non-ATM cardholders of Bank Rakyat |
*Transactions may only be conducted by cash *Deposit and Financing Payment to Bank Rakyat customers’ accounts only |
| TYPE OF TRANSACTION | MINIMUM | MAXIMUM |
|---|---|---|
| Deposit | RM10.00 | RM2,000.00 |
| Cash Withdrawal | RM10.00 | RM1,000.00 |
| Cash Transfer | RM10.00 | RM2,000.00 |
| Utility Bill Payment | RM5.00 | RM500.00 |
| Financing Payment | RM10.00 | RM2,000.00 |
- 8.00 am until 9.30 pm daily
*Subject to the agent’s business operation hours and Public Holidays
- Customer visits Rakyat CARE
- Verification of Bank Rakyat ATM Card and MyKad
- Select desired transaction
- Print transaction receipt
- Sign receipt for transaction validation
- Transaction completed
- Notice to Rakyat CARE Bank Rakyat customers
| DOs | DON’Ts |
|---|---|
| 1. Conduct dealings only at authorised premises of Rakyat CARE Bank Rakyat that have: |
Conduct dealings at agent premises that DO NOT have:
|
| 2. Conduct transactions at Rakyat CARE Bank Rakyat premises only | Conduct transactions out of Rakyat CARE Bank Rakyat premises |
| 3. Carry sufficient cash or Bank Rakyat ATM card to conduct agent banking transactions. Note: Transaction feasibility depends on agent’s account balance, customer’s account balance and agent’s cash balance | Conduct transactions in the event that the system is not in service |
| 4. Carry MyKad and Bank Rakyat ATM card to conduct cash withdrawal transactions | Hand over ATM card or MyKad or disclose ATM password (PIN - Personal Identification Number) to agents/third parties |
| 5. Ensure MyKad functions and not defective | Disclose your personal information/account balance to agents/third parties |
| 6. Bring along original utility bills for bill payment transactions. Note: Outstanding bills are to be paid directly to the appropriate utility company to avoid any service interruptions | Pay minimum amount due on your bill |
| 7. Check the transaction and desired amount before pressing the green button on the P.O.S terminal machine. Note: Transactions are conducted in real-time from Rakyat CARE Bank Rakyat’s location to Bank Rakyat’s Headquarters. | Accept receipts that are manually issued by Rakyat CARE |
| 8. Sign the transaction receipt of Rakyat CARE Bank Rakyat’s agent copy | Allow Rakyat CARE to keep copy of customer receipts |
| 9. Obtain copy of customer receipt as proof of transaction and check the accuracy of transaction information being printed before leaving the Rakyat CARE Bank Rakyat premises | Withhold complaints of Rakyat CARE misconduct to Bank Rakyat. |
| 10. Keep receipt as reference even if the transaction fails | |
| 11. Visit any nearest Bank Rakyat branch or call Bank Rakyat Contact Centre for any complaints about your agent / transaction |
Download Rakan CARE Application Form (PDF)
The published rates, fees and charges are effective from 1st April 2019 following the implementation of 6% SST from 1st September 2018. Terms & conditions apply.
For any enquiries, please visit the nearest branch or call our Contact Centre tele-Rakyat at 1-300-80-5454.*Terms and conditions apply.