Personal Banking

In line with the requirements under Bank Negara Malaysia (BNM)’s Payment Cards Framework (PCF) Policy, Interchange Fees are as shown below, effective by 1 January 2023.

Card Type	Interchange Fee Ceiling
Domestic debit card	0.10% of the value of the transaction or RM 0.37 + 0.001% (whichever is lower)
International debit card	0.27% of the value of the transaction or RM0.63 + 0.001% (whichever is lower)
Credit card	0.60% of the value of the transaction.

The Interchange Fee can also be accessed at other websites as follows:

Payment Operator	URL Address
Visa	www.visa.com.my/run-your-business/small-business-tools/interchange.html
MasterCard	www.mastercard.com.my/en-my/about-mastercard/what-we-do/interchange.html
MyDebit	www.paynet.my/business-mydebit.html

                         








PLATFORM TO REPORT UNAUTHORISED CARD SURCHARGE
Merchants are not allowed to impose a surcharge or set minimum purchase amount on debit card or credit card payment from cardholder’s card transaction. Cardholder may lodge a complaint on merchants imposing a surcharge or minimum purchase amount for payment card transactions to Acquiring@bankrakyat.com.my.
 
INFORMATION REQUIRED

1. Cardholder’s personal details (e.g. full name, NRIC number, phone number)
2. Full name of merchant;
3. Address of merchant;
4. Name of the merchant acquirer (institution that provides payment terminals) - (which can be found on the top part of the payment card transaction slip or the payment card terminal);
5. Evidence that the merchant is imposing a surcharge or minimum purchase amount (e.g. transaction receipt with the surcharge amount, notice displayed at the retailers’ outlet which indicates that a surcharge or minimum purchase amount will be imposed).

 

For any enquiries, please visit the nearest branch or call our Contact Centre tele-Rakyat at 1-300-80-5454.
*Terms and conditions apply.