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Customer Facilities / Rakyat Xclusive MasterCard - FAQ

1. What is the Rakyat Xclusive MasterCard?

The Rakyat Xclusive MasterCard is the latest Bank Rakyat Credit Card-i issued by Bank Rakyat primarily for Rakyat Xclusive Members. The card is the one and only shariah-compliant Credit Card-i in Malaysia specifically for Rakyat Xclusive Members. Rakyat Xclusive MasterCard cardholders can now enjoy two benefits in one card.

2. Who is eligible to apply?

  • Rakyat Xclusive members who meet the Rakyat Xclusive terms and conditions (refer to Rakyat Xclusive membership terms and conditions)

  • Malaysian citizens aged 21 and above

  • Per annum income of RM60,000 and above; or

  • Term Deposit-i Account certificate to be verified as earning RM20,000 and above and pledged to Bank Rakyat.

3. How does one apply for Rakyat Xclusive MasterCard?

Rakyat Xclusive members may apply using the Rakyat Xclusive MasterCard application form at any Bank Rakyat Branch or at the Rakyat Xclusive Centre. Please ensure that the application form is duly completed.

4. Can Rakyat Xclusive members with no income statement apply for the Rakyat Xclusive MasterCard?

YES. Provided that the Rakyat Xclusive members possess Term Deposit-i Account certificate to be used as proof of income and pledged to Bank Rakyat.

5. Can a Bank Rakyat Platinum Credit Card-i cardholder apply for the Rakyat Xclusive MasterCard?

YES. The cardholder may directly contact the Credit Card Department for this purpose.

6. Can other Credit Card-i cardholders other than the Platinum Credit Card-i cardholder apply for the Rakyat Xclusive MasterCard?

YES if the Rakyat Xclusive member cardholder fulfils the requirements and eligible to obtain Rakyat Xclusive MasterCard.

7. Do I need to terminate my existing card to apply for the Rakyat Xclusive MasterCard?

YES immediately upon activating the Rakyat Xclusive MasterCard.

8. What are the benefits of Rakyat Xclusive MasterCard?

  • Rakyat Xclusive MasterCard cardholders can enjoy discount rates at selected Rakyat Xclusive merchants.

  • FREE takaful coverage and RM1,000.00 death benefit.
    *Coverage is on the outstanding balance & maximum coverage is up to age 65.

  • No multiple elements.

  • Rakyat Xclusive MasterCard members are also eligible for discounts and promotions offered by MasterCard from time to time.

9. What is the Rakyat Xclusive MasterCard limit?

MINIMUM limit is RM20,000 with no maximum limit as it is subjected to the term deposit-i amount pledged to Bank Rakyat.

10. What is the annual fee for Rakyat Xclusive MasterCard?

EXEMPTED for the first year. For second year onwards, EXEMPTED on condition.

11. What is the number to contact for enquiries regarding the Rakyat Xclusive MasterCard?

  • To activate card, contact 03-2693 7600
  • To report loss or theft, IMMEDIATELY contact 03-2692 4600
  • For Rakyat Xclusive line, contact 03-2617 3800 (9 am to 5 pm / closed on Public Holidays).

12. How do I check the status of my application?

Application status will be notified via SMS.

The published rates, fees and charges are effective from 1st November 2018 following the implementation of 6% SST from 1st September 2018. Terms & conditions apply.

For any enquiries, please visit the nearest branch or call our Contact Centre tele-Rakyat at 1-300-80-5454.

*Terms and conditions apply.