Products

1. How do I check whether the agent I'm visiting is a Registered Bank Agent (EBB) of Bank Rakyat/Rakyat CARE Bank Rakyat?

• You may check through :
  • the Bank Rakyat website at www.bankrakyat.com.my
  • Bank Rakyat Contact Centre at 1-300-80-5454
  • any Bank Rakyat branches
  • the Bank Rakyat EBB signboard at the agent’s premise
  • Bank Rakyat’s registered agent certificate

2. What are the services/transactions offered by Rakyat CARE Bank Rakyat?

• The services offered are as follows:

NO	CUSTOMERS/ATM CARDHOLDERS OF BANK RAKYAT	NON-CUSTOMERS/NON-ATM CARDHOLDERS OF BANK RAKYAT
1.	Bill payment	Bill payment
2.	Deposit	Cash deposit to Bank Rakyat account
3.	Cash withdrawal	Loan repayment
4.	Intrabank cash transfer
5.	Loan repayment

3. How do I enquire or complain about Rakyat CARE Bank Rakyat?

• Any enquiries or complaints may be submitted by:
  • Visiting any nearest Bank Rakyat Branch or;
  • Contacting the Bank Rakyat Contact Centre :
    Tel : 1-300-80-5454
    Email : telerakyat@bankrakyat.com.my
    Address : Bank Rakyat
    Menara 1, Menara Kembar Bank Rakyat
    No. 33, Jalan Travers
    50470 Kuala Lumpur

4. How do I find the nearest Rakyat CARE Bank Rakyat location?

• You may find the information through:
  • Bank Rakyat website at www.bankrakyat.com.my
  • any Bank Rakyat Branch
  • Bank Rakyat Contact Centre at 1-300-80-5454

5. Is there a limit to the number and amount of transactions for each customer?

	TRANSACTION LIMIT / CUSTOMER
TYPES OF TRANSACTION	MINIMUM AMOUNT (RM)	MAXIMUM AMOUNT (RM)
Deposit	10	2000
Cash withdrawal	10	500
Local bill payment	Tiada	500
Intrabank cash transfer:
Own account	10	2000
Third party account	10	2000
Loan repayment	None	2000

6. Is there a charge imposed for each transaction?

• None.

7. What should I do in the event of an agent's dishonesty / negligence?

• You should:
  • Lodge report at the nearest Bank Rakyat Branch
  • Lodge report by calling Bank Rakyat Contact Centre at 1-300-80-5454

8. How do I know whether my transaction is successful?

• A transaction receipt is issued for every successful real-time transaction.

9. Can I open an account through Rakyat Care Bank Rakyat?

• No. Account opening can only be performed at Bank Rakyat Branch.

10. Can I make cash transfers to other banks through Rakyat Care Bank Rakyat?

• At the moment it is not allowed.

11. Can I make cash withdrawals on behalf of others?

• No. Such transactions can only be performed using the cardholder's MyKad fingerprint as verification.

12. Can I make bill payment transaction on behalf of others?

• Yes, such transactions can be performed using cash or your Bank Rakyat ATM card. ATM cards of other banks are not permitted.

13. What should be brought along when performing banking transaction?

• Please refer to the table below:

NO	SERVICES/TRANSACTIONS OFFERED	BRING ALONG
1.	Deposit	ATM card or cash
2.	Cash withdrawal	ATM card and MyKad
3.	Bill payment	ATM card or cash
4.	Intrabank cash transfer	ATM card or cash
5.	Loan repayment	ATM card

14. Is it safe for me to make transactions through Rakyat CARE Bank Rakyat? What is Bank Rakyat's action if the agent misused my deposits?

• Yes, your transactions are secured. All transactions are real-time using terminals and secured lines. In the event that an agent misused your deposits, the agent will be subjected to disciplinary action and subsequently terminated from being a Bank Rakyat agent.

15. What should I do if there are fake agents offering deposit transactions to the public?

• You should:
  • Lodge report at the nearest Bank Rakyat Branch
  • Lodge report by calling Bank Rakyat Contact Centre at 1-300-88-1BANK (12265)

16. Can an agent come to my house to perform a transaction?

• No. Bank Rakyat does not allow the POS terminal to be taken out of an agent's premise. Transactions are only allowed within the agent's business premise.

17. What are the operating hours of Rakyat CARE Bank Rakyat?

• Operating hours are from 8.00 am to 9.30 pm, 7 days a week. However, the operating hours depends on the business hours of Rakyat CARE Bank Rakyat.

18. Can an account passbook be updated through Rakyat CARE Bank Rakyat?

• No, updates of an account passbook can only be performed at Bank Rakyat Branch only.

For any enquiries, please visit the nearest branch or call our Contact Centre tele-Rakyat at 1-300-80-5454.

*Terms and conditions apply.