1. How do I check whether the agent I'm visiting is a Registered Bank Agent (EBB) of Bank Rakyat/Rakyat CARE Bank Rakyat?
3. How do I enquire or complain about Rakyat CARE Bank Rakyat?
- You may check through :
- the Bank Rakyat website at www.bankrakyat.com.my
- Bank Rakyat Contact Centre at 1-300-80-5454
- any Bank Rakyat branches
- the Bank Rakyat EBB signboard at the agent’s premise
- Bank Rakyat’s registered agent certificate
- The services offered are as follows:
NO | CUSTOMERS/ATM CARDHOLDERS OF BANK RAKYAT | NON-CUSTOMERS/NON-ATM CARDHOLDERS OF BANK RAKYAT |
---|---|---|
1. | Bill payment | Bill payment |
2. | Deposit | Cash deposit to Bank Rakyat account |
3. | Cash withdrawal | Loan repayment |
4. | Intrabank cash transfer | |
5. | Loan repayment |
- Any enquiries or complaints may be submitted by:
- Visiting any nearest Bank Rakyat Branch or;
- Contacting the Bank Rakyat Contact Centre :
Tel : 1-300-80-5454
Email : telerakyat@bankrakyat.com.my
Address : Bank Rakyat
Menara 1, Menara Kembar Bank Rakyat
No. 33, Jalan Travers
50470 Kuala Lumpur
- You may find the information through:
- Bank Rakyat website at www.bankrakyat.com.my
- any Bank Rakyat Branch
- Bank Rakyat Contact Centre at 1-300-80-5454
- None.
- You should:
- Lodge report at the nearest Bank Rakyat Branch
- Lodge report by calling Bank Rakyat Contact Centre at 1-300-80-5454
- A transaction receipt is issued for every successful real-time transaction.
- No. Account opening can only be performed at Bank Rakyat Branch.
- At the moment it is not allowed.
- No. Such transactions can only be performed using the cardholder's MyKad fingerprint as verification.
- Yes, such transactions can be performed using cash or your Bank Rakyat ATM card. ATM cards of other banks are not permitted.
- Please refer to the table below:
- Yes, your transactions are secured. All transactions are real-time using terminals and secured lines. In the event that an agent misused your deposits, the agent will be subjected to disciplinary action and subsequently terminated from being a Bank Rakyat agent.
- You should:
- Lodge report at the nearest Bank Rakyat Branch
- Lodge report by calling Bank Rakyat Contact Centre at 1-300-88-1BANK (12265)
- No. Bank Rakyat does not allow the POS terminal to be taken out of an agent's premise. Transactions are only allowed within the agent's business premise.
- Operating hours are from 8.00 am to 9.30 pm, 7 days a week. However, the operating hours depends on the business hours of Rakyat CARE Bank Rakyat.
- No, updates of an account passbook can only be performed at Bank Rakyat Branch only.
The published rates, fees and charges are effective from 1st February 2019 following the implementation of 6% SST from 1st September 2018. Terms & conditions apply.
For any enquiries, please visit the nearest branch or call our Contact Centre tele-Rakyat at 1-300-80-5454.*Terms and conditions apply.