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Customer Facilities / Bank Agent (Rakyat Care) - FAQ
1. How do I check whether the agent I'm visiting is a Registered Bank Agent (EBB) of Bank Rakyat/Rakyat CARE Bank Rakyat?
  • You may check through :
    • the Bank Rakyat website at www.bankrakyat.com.my
    • Bank Rakyat Contact Centre at 1-300-80-5454
    • any Bank Rakyat branches
    • the Bank Rakyat EBB signboard at the agent’s premise
    • Bank Rakyat’s registered agent certificate
2. What are the services/transactions offered by Rakyat CARE Bank Rakyat?
  • The services offered are as follows:
NO CUSTOMERS/ATM CARDHOLDERS OF BANK RAKYAT NON-CUSTOMERS/NON-ATM CARDHOLDERS OF BANK RAKYAT
1. Bill payment Bill payment
2. Deposit Cash deposit to Bank Rakyat account
3. Cash withdrawal Loan repayment
4. Intrabank cash transfer  
5. Loan repayment  
3. How do I enquire or complain about Rakyat CARE Bank Rakyat?
  • Any enquiries or complaints may be submitted by:
    • Visiting any nearest Bank Rakyat Branch or;
    • Contacting the Bank Rakyat Contact Centre :
      Tel : 1-300-80-5454
      Email : telerakyat@bankrakyat.com.my
      Address : Bank Rakyat
      Menara 1, Menara Kembar Bank Rakyat
      No. 33, Jalan Travers
      50470 Kuala Lumpur
4. How do I find the nearest Rakyat CARE Bank Rakyat location?
  • You may find the information through:
    • Bank Rakyat website at www.bankrakyat.com.my
    • any Bank Rakyat Branch
    • Bank Rakyat Contact Centre at 1-300-80-5454
5. Is there a limit to the number and amount of transactions for each customer?
  TRANSACTION LIMIT / CUSTOMER  
TYPES OF TRANSACTION MINIMUM AMOUNT (RM) MAXIMUM AMOUNT (RM)
Deposit 10 2000
Cash withdrawal 10 500
Local bill payment Tiada 500
Intrabank cash transfer:     
Own account 10 2000
Third party account 10 2000
Loan repayment  None 2000
6. Is there a charge imposed for each transaction?
  • None.
7. What should I do in the event of an agent's dishonesty / negligence?
  • You should:
    • Lodge report at the nearest Bank Rakyat Branch
    • Lodge report by calling Bank Rakyat Contact Centre at 1-300-80-5454
8. How do I know whether my transaction is successful?
  • A transaction receipt is issued for every successful real-time transaction.
9. Can I open an account through Rakyat Care Bank Rakyat?
  • No. Account opening can only be performed at Bank Rakyat Branch.
10. Can I make cash transfers to other banks through Rakyat Care Bank Rakyat?
  • At the moment it is not allowed.
11. Can I make cash withdrawals on behalf of others?
  • No. Such transactions can only be performed using the cardholder's MyKad fingerprint as verification.
12. Can I make bill payment transaction on behalf of others?
  • Yes, such transactions can be performed using cash or your Bank Rakyat ATM card. ATM cards of other banks are not permitted.
13. What should be brought along when performing banking transaction?
  • Please refer to the table below:
NO   SERVICES/TRANSACTIONS OFFERED   BRING ALONG  
1.  Deposit   ATM card or cash 
2.  Cash withdrawal  ATM card and MyKad  
3.  Bill payment  ATM card or cash 
4.  Intrabank cash transfer ATM card or cash 
5.  Loan repayment  ATM card  
14. Is it safe for me to make transactions through Rakyat CARE Bank Rakyat? What is Bank Rakyat's action if the agent misused my deposits?
  • Yes, your transactions are secured. All transactions are real-time using terminals and secured lines. In the event that an agent misused your deposits, the agent will be subjected to disciplinary action and subsequently terminated from being a Bank Rakyat agent.
15. What should I do if there are fake agents offering deposit transactions to the public?
  • You should:
    • Lodge report at the nearest Bank Rakyat Branch
    • Lodge report by calling Bank Rakyat Contact Centre at 1-300-88-1BANK (12265)
16. Can an agent come to my house to perform a transaction?
  • No. Bank Rakyat does not allow the POS terminal to be taken out of an agent's premise. Transactions are only allowed within the agent's business premise.
17. What are the operating hours of Rakyat CARE Bank Rakyat?
  • Operating hours are from 8.00 am to 9.30 pm, 7 days a week. However, the operating hours depends on the business hours of Rakyat CARE Bank Rakyat.
18. Can an account passbook be updated through Rakyat CARE Bank Rakyat?
  • No, updates of an account passbook can only be performed at Bank Rakyat Branch only.


The published rates, fees and charges are effective from 1st November 2018 following the implementation of 6% SST from 1st September 2018. Terms & conditions apply.

For any enquiries, please visit the nearest branch or call our Contact Centre tele-Rakyat at 1-300-80-5454.

*Terms and conditions apply.