Corporate Info

Corporate Info / Customer Service

Your satisfaction as a customer gives us the greatest joy. We also realise every suggestions, enquiries or complaints regarding our products and services are the building blocks for us to achieve greater service excellence. We are committed to address all feedback with the utmost urgency and resolve them as quickly and fairly as possible.

How do we handle feedback?

We offer various channels for our customers to forward suggestion, enquiry or complaint.

For suggestions and enquiries

You can call Contact Centre teleRakyat at:

Tel No 1-300-80-5454
International calls 03-55269000

Operation Time:

Monday – Friday 7:30am to 9:30pm
Saturday and Sunday

8:30am to 5:30pm

(Contact Centre are closed on Federal Public Holidays)

You can also forward your suggestion, enquiry and complaint in writing by using the customer service form available here. Please provide accurate details in the form as it would greatly assist us to revert with a resolution in a timely manner. Your feedback will be acknowledged within 24 hours of receipt.

Public Complaints

As a dynamic firm, we value feedback from our customers. If you have any grievances about our services, you can contact our Public Complaints Bureau either by telephone, email or fax as specified below and we will certainly give our utmost attention to it.

Tel No 1-300-80-5454




Public Complaints Bureau

Customer Service Bank Rakyat,
Menara 1, Menara Kembar Bank Rakyat, No. 33, Jalan Rakyat, 
50470 Kuala Lumpur

Our Public Complaints Bureau Unit operation time is as below:

Monday - Thursday 8:00am - 1:00pm
2:00pm - 5:00pm
Friday 8:00am - 12:30pm
2:30pm - 5:15pm

For enquiries regarding accounts, products, financing, lost of ATM and Debit cards, please call our Bank Rakyat Call Centre at 1-300-80-5454.

For any enquiry, complaint or to report card loss or theft

You can call Cards Centre at:

24 hours hotline 03-2693 6880
Card loss / theft 03-2692 4600